Refund policy

Returns and Refunds Policy

We stand by the quality of Effekt Collagen X and offer a satisfaction guarantee. If you take ‘Effekt Collagen X’ every day for 30 days and don’t notice ANY visible change in your skin, we’ll simply give you a 100% refund… plus you don’t even have to bother returning the product to us. If there is any other reason you're not satisfied with your purchase, please contact our customer service within 30 days of purchase for a Return, refund or exchange, our returns and refunds policy is here to help.

1. Returns

Eligibility: Products must be returned within 30 days of the purchase date to be eligible for a refund. The product must be unused, unopened, and in the original packaging.
Return Process: To initiate a return, please contact our customer service team at [customer service email] with your order number and reason for return. We will provide you with a return authorization number and detailed instructions on how to return your item.
Shipping Costs: Customers are responsible for the cost of return shipping unless the product is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

2. Refunds

Refund Eligibility: Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.
Refund Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.
Partial Refunds: In some cases, only partial refunds may be granted (e.g., if the product is returned not in its original condition, is damaged, or is missing parts for reasons not due to our error).

3. Exchanges

Product Exchanges: We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact our customer service team at [customer service email] for further assistance.

4. Non-Returnable Items

Exclusions: Certain items, such as gift cards, downloadable software products, and some health and personal care items, may not be eligible for return. Please contact us to verify if your item is returnable.